FAQ

What can I expect during my appointment?


Your Eshtetician will review details of your allergies, sensitivities and waxing history and study the nature of your hair and skin to determine the most suitable product and treatment. Only then will we begin the procedure. After the waxing procedure is completed, your Esthetician will apply product to sooth the skin, prevent in-grown hairs and retard the hair growth. Your Esthecian will also recommend necessary after-wax care and precautions.




Is waxing hygenic?


Have you ever been to a waxing service and taken note of their process? Have you ever noticed the waxing associate double-dip the stick into that vat of wax? That's unsanitary, and honestly, that's gross! Well, NOT HERE! At W.O.W! double-dipping is strictly never done. Sealed products that touch the skin are never used on another person and discarded regardless of how little has been used. Each suite is sanitized and cleaned after every single service including the floor, the service beds, paper. We never reuse wax. We hate for old wax to keep cooking for days, weeks or months on end. Thats why our hardwax pots are refreshed / refilled every night.




How long will my appointment take?


We believe that clients should be served, not processed. Our Estheticians do not enforce aggressive timelines for completion of service and we never speed wax. The extra time allowed per service gives the Estheticians the opportunity to properly study the skin and hair before beginning. This also allows them time to ensure that proper hygiene is maintained. All Estheticians services have a 7-days complimentary touch up guarantee for any part that cannot be serviced for any reason, including reasons not in our control such as yours hair being too short to wax effectively.





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CANCELLATION POLICY: We have a 24-hour cancellation policy. This allows us the time to accommodate our standby clients thus allowing us to serve all our patrons.  Please note that no-showing for your appointment or cancelling your appointment without the required 24 hours notice may result in a cancellation fee, which is calculated as 50% of your service total.

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